Our Complaints Procedure

General Complaints procedure

Channing Law is committed to the highest standards in its service to clients and in all its business dealings. If you become dissatisfied with our services, or have any issues, comments or concerns in relation to our services and should like to make a complaint, you may contact the partner responsible for your matter or your relationship partner. If you are still dissatisfied, you may contact the Senior Partner of Channing Law (chana.abrams@channing-law.co.uk). Channing Law will address any problem promptly and in a professional manner. You will not be charged for the handling of your complaint.

Channing Law is authorised and regulated by the Solicitors’ Regulation Authority (SRA). Complaints (such as reporting someone’s behaviour) may also be made directly to the SRA. See www.sra.org.uk/consumers/problems/report-solicitor page for more details.

If the matter is still not resolved, you may be entitled to ask the Legal Ombudsman of England and Wales to consider the complaint. A complaint to the Legal Ombudsman must normally be made within six (6) months of the date of the conclusion of Channing Law’s complaints procedure and no more than six (6) years from the date of the act / omission, or no more than three (3) years from when you should reasonably have known there was cause for complaint. Details on how to contact the Legal Ombudsman and further information on the procedures involved can be found at https://www.legalombudsman.org.uk/.